Terms & Conditions

Prices are subject to change without notice.
Rates advertised specify double/single occupancy, as well as extra persons, and are based on a per night basis including breakfast.
Published rates are subject to 13% tax or applicable taxes at the time if such should change.
There is no charge for children under 3 year old. Children under 12 years old receive a 50% discount on meals.
Bookings confirmed upon receipt of credit/debit card details via our booking system. Credit Card authorization (Visa, MasterCard or American Express).
Please advise the Lodge of your estimated time of arrival.

GROUP BOOKINGS
Bookings of 1 to 7 rooms, the guide and driver receive a 50% discount on all meals, breakfast is included.
Bookings of 8 to 12 rooms, the guide and driver receive a 50% discount on the room, breakfast and all meals are included.
With all bookings, the Tour Leader receives 50% discount on the room rate and breakfast is included.
Bookings confirmed upon receipt of credit/debit card details via our booking system. Credit Card authorization (Visa, MC or AMEX).

CANCELLATION POLICY:
Cancellation within 30 days prior to arrival date will not be charged.
Cancellation within 29 days of arrival 25% of full accommodation costs payable.
Cancellation within 21 days of arrival 50% of full accommodation costs payable.
Cancellation within 15 days of arrival 75% of full accommodation costs payable.
Cancellation within 7 days of arrival 100% of full accommodation costs payable.
In the event of premature departure the full extent of stay as originally booked and confirmed will be charged.
If there is a “no-show”, 100% of the total of the reservation will be charged (even if it hasn’t been prepaid).

RESPONSIBILITY POLICY:
Poas Volcano Lodge is not responsible for valuables left in your room. If you need to safe guard your valuables please contact reception, your valuables will be stored in the safe deposit box.
The lodge does not assume responsibility for injury, loss or damage to any person or property.
We strongly recommend travel insurance.

CONDUCT:
Poas Volcano Lodge reserves the right to disqualify any person termed as a 'guest' due to his/her improper or immoral behaviour. Refunds will not apply under these circumstances.